Shipping policy
🇬🇧 Shipping Policy
Last updated: 19/11/2025
Welcome to our store.
We do our best to ensure fast, reliable, and transparent delivery for all our European customers.
1. Shipping zone
We ship across the entire European Union.
Orders are prepared and shipped directly from our partners located in Italy.
2. Processing time
Order processing takes 1 to 3 business days, including preparation, quality control, and packaging.
3. Delivery time
Once shipped, your order typically arrives within:
- 5 to 10 business days for France and Europe
Delivery times may vary depending on carriers, busy periods, or exceptional events.
4. Shipping fees
Shipping costs are calculated at checkout based on:
- Destination country
- Package weight
- Available shipping method
Free shipping may be offered during special promotions.
5. Order tracking
Once your order is shipped, you will receive an email with:
- Tracking number
- Carrier tracking link
Tracking updates may take 24–48 hours to appear.
6. Delays or issues
Delays may occur due to weather, customs, or high demand.
We are not responsible for delays beyond our control but will assist you in resolving any issue.
Contact: valqamar.beauty@gmail.com
7. Incorrect address
It is your responsibility to provide a complete and correct address.
Any reshipment due to an error will be at the customer’s expense.
8. “Delivered” but not received
If marked delivered but not received:
- Check with neighbors
- Contact local post office
- Contact us for assistance
We will help open an investigation.
9. Return policy
Please refer to our Return Policy for more information.